The power of partnership
Fifty years of relationship-built growth, and a hospitality group that still wanted an outside read on its own sourcing.
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The challenge
SSA Group has spent over 50 years providing end-to-end services to aquariums, museums, zoos and other cultural attractions, from food and beverage to retail, admissions, grounds, janitorial and rides management. An eclectic group of partners rules out any cookie-cutter approach, and staying relevant while combating pricing and supply-chain pressure takes real strategy. Growth built on relationships also brought pain points, uncertainty, and long-standing GPO and distribution ties nobody had tested from the outside.
What CORE did
CORE took the team through onboarding methodically, seeking to understand the business before jumping at the task, and helped SSA communicate the ‘why’ to its own people. Agnostic and free of preconceived notions, CORE brought a more professional approach to sourcing: analyzing where SSA stood, building a strategic plan, and shining a light on those long-standing GPO and distribution relationships to ask whether each was really a good deal. The working relationship turned out to be a good cultural match as well: genuine, honest, and always interested in doing the best thing for the client, saying the hard thing tactfully rather than only what SSA wants to hear. Jake Crabtree says he would recommend CORE 100%.
The results
- A methodical onboarding built on understanding first
- A more professional, strategic approach to sourcing
- A strategic plan for where the business needs to go
- Long-standing GPO and distribution relationships put to the test
- Independent guidance on what is normal in the industry
“With any business that is growing or wants to grow and become better, insight is key. The reality is they have a really good lens. I really enjoy the mentorship, the partnership, and the insights that CORE has brought to the table for me and our organization.” Jake Crabtree — EVP Strategic Sourcing, SSA Group